Creating sustainable, high performing workforces.

At Hi-Note Operations, we’re committed to collaborating with your board, your senior/executive leaders and your frontline people leaders. We enable them to create business eco-systems that are high-performing, results-oriented and cohesive, delivering sustainable results.

Creating sustainable, high performing workforces with the customer at the centre requires more than charismatic leadership. We are passionate and experienced at working with diverse workforces to create an environment where your people:

recognise and own

are empowered to be


Phillipa Dobbin (GAICD)

Phillipa is a 30-year business professional with experience across several industries – in Australia and internationally – specialising in business operations delivering results. She has spent more than 25 years in leadership roles, from frontline to senior corporate level leading large teams (10,000+ FTE) and complex organisational environments.

She has a reputation as an outcome focused, values-based leader with key strengths in possessing a global perspective, building shared vision, collaboration, empowerment, innovation and accountability.

She describes her “superpower” as empowering people in complex operating environments to work cohesively and collaboratively to orchestrate business outcomes. She can often be heard to say “Never forget that there is always a human (customer or employee) in the centre. It doesn’t matter how sexy your technology is, or how beautiful your business model, you forget them at your peril.

She has a track record of;

  • Building sustainable operating environments which deliver a balanced scorecard of results
  • Improving engagement and staff retention
  • Leading through change whilst continuing to deliver results
  • Creating and sustaining strong, positive and productive relationships.

Phillipa has capabilities and experience in

  • Creation of operating models, operating systems and reporting frameworks/dashboards.
  • Strategic Planning and execution
  • Budgeting, Forecasting and Work-Force Planning – multimillion dollar and large scale (>10,000 FTE and >1M transactions p.m.)
  • Business Continuity Planning.
  • Establishing Governance frameworks including Operational, Risk & Compliance, Program and project management
  • Mergers, Acquisitions and Business Transformation – planning and transition
  • Leadership Development and people capability improvement
  • BPO Outsourcing – domestically and offshore
  • Negotiation

She is a Graduate of the Australian Institute of Company Directors’ (AICD) Company Directors Course and has a Bachelor of Science (Physical Sciences) from La Trobe University.

Memberships and affiliations:

  • Australian Institute of Company Directors (AICD)
  • Women On Boards (WoB)
  • A Career that Soars (ACtS)
  • OneRoof, Melbourne Cricket Club (Associate Member)